Paying rent and service charges
You can pay your rent or service charge in several convenient ways, either over the counter, by phone or online.
PayMate card
We give all our residents a 'PayMate' card that makes it easy to keep your account details handy and make payments over the counter at hundreds of locations.
If you haven't received a card or you have lost it, please contact the service centre on 0300 303 1771.
By telephone (allpay automated system)
Please call 0870 243 6040 to pay using our automated voice-recognition system 24 hours a day, seven days a week. You will be connected automatically to a customer service representative if unsuccessful.
You will need your PayMate card, or your account details.
By telephone (service centre)
You can pay your rent by debit or credit card by calling our service centre on 0300 303 1771. The service centre is open from 8am to 8pm, Monday to Friday.
Online
Pay online by visiting allpayments.net. You do not need to register to use this service. You can pay by credit or debit card.
Direct debit
To set up a direct debit please call the service centre on 0300 303 1771.
Post Office
You can pay at the counter by cash, cheque or debit card. You will need your PayMate card for your correct account details. Your payment will be processed immediately and you will get a receipt as proof of payment.
PayPoint
PayPoint outlets are mainly in shops and garages in towns and cities. Payment is by cash only. You will be given a receipt as proof of payment. You will need to have your PayMate card with you in order to provide the correct account details.