Repairs and maintenance
You can report repairs to us over the phone between 8am and 8pm, Monday to Friday.
To report a repair, please call the service centre on 0300 303 1771 and select option 1 to speak to our repairs and maintenance team. (See exceptions below.)
For residents of Kent
Residents in Kent who want to report a repair log their details directly with mhs commercial. In this pilot scheme, residents call 0300 303 1773 or 01634 354 026 (calls to the second number may be cheaper). Lines are open from 7:30am to 8:00pm, Monday to Friday.
For residents on the Isle of Wight
To report a repair, please call 0300 303 1772. Select option 1, then choose a contractor depending on whether you live on the east or west of the island. Once you are connected to the contractor, they will ask you if you rent or own your home.
For emergency repairs
From 8pm to 8am Mondays to Fridays and at weekends.
If you are a tenant renting from us:
- Southern Housing Group residents
Please call Homeserve on 08457 573 764
- James Butcher HA residents
Please call Homeserve on 08457 013 225
- Isle of Wight residents
Please call the service centre on 0300 303 1772
For leaseholders or shared owners
All resident home owners - please call Homeserve on 08456 000 453.
Please note this only applies if you live in a flat and you want to report or check a repair to a communal area or to the building's structure.
Non-urgent repairs
If you want to report a repair that isn't urgent, you can also email service.repairs@shgroup.org.uk or write to us at:
Service Centre
Southern Housing Group
PO Box 643
Horsham
West Sussex
RH12 1XJ
Gas repairs and gas servicing
If you are a resident in rented accommodation and you wish to report a non-emergency gas repair or book a service visit:
- Southern Housing Group residents and James Butcher HA residents living in East Sussex, West Sussex and Hampshire please phone Robert Heath 0800 032 0688 or 0208 336 6767
- James Butcher HA residents living in Berkshire, Buckinghamshire and Wiltshire call the service centre on 0300 303 1771 option 1
- Isle of Wight residents please phone the service centre on 0300 303 1772
If you smell gas
- Call Transco immediately on 0800 111999
- Turn off the gas at the meter
- Open your doors and windows
- Do not smoke, use naked flames or turn electrical switches on or off