A great result for care services on the Isle of Wight
An unannounced government inspection of a Southern Housing Group scheme for people with learning disabilities has resulted in the scheme achieving a good rating across all five standards of care.
The scheme, at 22 Argyll Street, provides accommodation for up to eight people with learning disabilities.
The inspection assessed whether the service provided at 22 Argyll Street was safe, effective, caring, responsive, and well-led, and the scheme achieved a ‘good’ rating in all aspects.
The report found that:
‘People were cared for with kindness and compassion. All interactions we observed between people and staff were positive and it was clear that staff knew people very well. Staff supported people to build and maintain relationships and protected their privacy at all times.’
‘People were involved in developing and reviewing the care and support they received. Staff were responsive when people's needs changed or when people requested changes to the way they were supported. The provider sought and acted on feedback from people.’
The CQC inspection involved conversations with residents, their relatives, a visiting NHS professional, and managers and support workers. It also looked at resident care plans and saw how services were delivered.
During the inspection, one relative remarked: “I am most impressed with the care [my relative] receives. The staff’s expertise and kindness makes ‘our home’ very special and gives us, as parents, much assurance.”
Naomi Somerville, Head of Sheltered and Care Services for Southern Housing Group, said: “This rating is a great result. It’s really important to us to deliver exceptional care services to local residents in need and the report speaks volumes about the hard work, talent, and commitment of our staff. I’d like to say a big thank you to colleagues and customers at 22 Argyll Street – we have a lot to be proud of.”
The scheme offers outdoor and community activities designed to increase the quality of life for residents, help them build friendships, maintain social interaction, and foster a sense of achievement. One example is the self-supporting Quarr Abbey gardening project that produces fruit and vegetables and is open to other community groups, including other people with learning disabilities who live locally.
The Care Quality Commission inspection report for 22 Argyll Street can be found here.
Southern Housing Group colleagues from 22 Argyll Street with registered manager Emma Bound (sitting, on right)
For all enquiries, please contact:
Mary Weeks Communications Manager Southern Housing Group 0207 553 6841