Is made up of a resident contract reviewer from each of our 5 regions.
They attend monthly meetings with our regional staff and contractors.
These meetings provide us with a resident’s insight into how contracts are going and the impact they are having on residents – positive and negative.
Any issues or improvements raised are shared with our reinvestment and maintenance directors.
The forum also visits our schemes to see examples of contractors’ work. They recently visited a scheme of ours in Bethnal Green where work has been taking place to provide 78 new homes. The forum was able to see the progress being made on site, understand the issues our contractors experience and take part in improvement discussions.