Over this year, you may be asked to give your feedback about the cleaning and grounds maintenance services you receive. This will help us improve our services to you in the following ways:
We are procuring new cleaning and grounds maintenance services across many areas to ensure we are offering value for money and meeting the needs of our residents. Your feedback will inform what these new contracts will cover.
Two years ago, we changed how our caretaking teams work. They now work in local teams that cover a number of schemes, allowing them to address issues and work on local projects to improve where you live. Your feedback will tell us if our new ways of working are effective and whether there’s anything we can do to further improve.
Local projects to ensure we are using communal outside space in a way that benefits our residents.