As part of our repairs strategy we’ve engaged two new gas contractors to carry out heating and hot water repairs to our customers.
TSG will begin taking over some of the heating and hot water repairs in the North area from Monday 18 September, they will take on full responsibility for these repairs from 5pm on Friday 29 September.
K&T Heating will be taking over heating and hot water repairs in the South area on the same schedule. K&T will also be providing heating and hot water repairs to any customers supplied from a communal boiler, regardless of what area they live in.
You can still report repairs on your usual local number, however the options have changed so make sure you listen carefully.
In addition to the new heating and hot water contractors, our existing repairs contractor DW Support Services will start to serve more customers across the South region.
We’ve re-procured these contracts to help provide better customer service and give us more control over the contracts once they’re in place.