We recently spoke with 70 residents who have moved into one of our new build properties.
They told us:
86% were satisfied overall with their new home.
93% were satisfied with the internal layout, design and facilities.
68% were satisfied with the layout, design and facilities of the outside communal space.
30% were satisfied with the defects service they received after moving in.
As a result of this feedback, here’s what we’re doing to address the issues raised:
An internal project team has been established to help improve our defects service from the New Year.
We will be employing a new member of staff to manage the improvement of our defects process.
We’re improving our communication about the use of appliances to help residents.
Design our future homes to ensure they work for residents.
What is a defects repair/defects period? If you have purchased or rented a newly built or refurbished home, the builder will normally deal with any defective workmanship/materials during the first 12 months (this is known as the defects period). If this applies to your home, you will be informed how best to report these defects.