Suzanne Horsley and Sasha Harrison appointed as Home and Property Services Directors
Southern Housing Group, one of the largest housing associations in the south east of England, has appointed Suzanne Horsley and Sasha Harrison as Home and Property Services Directors to further the Group’s commitment of delivering effective and quality services to its customers.
Suzanne joins the Group as Home and Property Services Director – North Region from One Housing Group, where she successfully transformed operational services and introduced new ways of working that made a difference to customers’ lives. Having previously worked for a number of local authorities and housing associations, Suzanne also holds a successful track record of leading multiple service improvements, implementing IT systems and developing customer service teams.
Joining as Home and Property Services Director – South Region, Sasha brings 20 years housing operations and customer service experience having previously worked at West Kent and Riverside Housing. In her most recent role at Circle Housing, she managed a number of key projects including digital and organisational culture transformation.
Both Suzanne and Sasha will take the responsibility for improving customer experience and providing quality homes. They will focus on driving consistency across the two newly formed regions, working collaboratively to provide high quality front line housing management services, and delivering efficient home maintenance and repairs services.
Following their appointments, Suzanne Horsley said:
“I’m excited to share my passion, experience and knowledge with my team and other colleagues across the Group.
“I’m convinced that by working together, we can continue to grow and take our customer experience to the next level.”
Sasha Harrison added:
“I’m eager to bring my ‘can do’ attitude and thrilled to play an active part in shaping the Group’s future.
“With so many changes taking place in the sector, we need to adapt and continue to innovate to meet our customers’ expectations.”
Speaking about Suzanne and Sasha’s appointments, Chris Harris, Group Customer Services Director at Southern Housing Group, said:
“We’re delighted to have both Suzanne and Sasha on board.
“Both bring a wealth of knowledge to Southern Housing Group and I look forward to working with them to achieve greater outcomes for our customers.”
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For all enquiries, please contact:
Sharlene Ting Communications Manager Southern Housing Group 0207 553 6479