Three registered care services (Isle of Wight) meet CQC standards
Following routine unannounced inspections by the Care Quality Commission (CQC), three of Southern Housing Group’s registered care services on the Isle of Wight have been shown to fully meet all of the standards assessed by the regulator for health and social care.
Naomi Somerville, who leads Southern Housing Group's Care and Supporting Independence service on the Isle of Wight says: "Providing the best standards of care to some of our most vulnerable residents is a responsibility that all our staff are committed to.
"It gives our residents, their families and our staff extra confidence to know that this has been independently verified by the regulator."
A common theme across all three inspection reports is that people’s diversity, values and human rights were respected with clear plans in place that enabled customers to live independently.
Naomi adds "We recognise the trust that our residents, customers and their families put in us. We will continue to do everything that we can to meet their needs and exceed their expectations."
The CQC says: "Our job is to check whether care homes and care services are meeting essential standards.
"We carry out routine inspections to check that these essential standards of quality and safety, which are detailed on the front page of our inspection reports, are being met. People who use health and adult social care services have a right to expect these standards."
Over 200 care and support staff deliver services to approximately 1000 residents and customers across the Island.
Three services, detailed below, were inspected in January and February by the CQC. All the inspections were unannounced.
Byrnhill Grove Registered Care Home, Ventnor
Residential care home for older people
Inspectors looked at the personal care and treatment records of people living at Byrnhill Grove. They found that residents' needs were assessed and care was planned and delivered in line with their individual care plan. Staff were trained and competent when it came to administering medicines, and were supported to deliver care and treatment to an appropriate standard.
One resident told the inspector: "They look after me very well here" while a visiting family member added: "They are excellent here".
Byrnhill Grove was found to meet all of the standards assessed by the CQC, which included care and welfare of people who use services and management of medicines.
Inspectors saw that staff treated people with dignity and respect, while residents said that they felt safe and were well cared for at 22 Argyll Street. Staff were suitably trained and showed that they had a good knowledge of the people they cared for and how they liked to be supported.
"I love it here" said one residents and a visiting family member told the inspectors that "Staff are excellent, the relationship is good."
22 Argyll Street was found to meet all of the standards assessed by the CQC, which included respecting and involving people who use services and safeguarding people who use services from abuse.
Provides social care to people living in their own homes
Inspectors found that people's privacy, dignity and independence was respected. People's views and experiences were taken into account in the way that the service was provided and delivered in relation to their care. A review of care plans showed that people were able to make decisions about the way that their care was delivered and were encouraged to be as independent as possible.
One person told the inspectors that they were "fully involved" in setting their care plan, and that staff "gave us everything we needed."
The Domiciliary Care Agency was found to meet all of the standards assessed by the CQC, which included care and welfare of people who use services and requirements relating to workers.