Location: London / Barking / Ashford / Theale / Horsham / Isle of Wight Times: One to three days a week, for 7 to 21 hours. Hours are flexible and can be tailored to suit the volunteer.
About this role:
We’re looking for motivated and outgoing volunteers to work alongside our Home Energy Advice Team to reduce fuel poverty. You’ll be visiting Group customers at their homes to give them advice on managing their utility bills, using heating systems efficiently, applying for energy grants and discounts, and installing simple energy saving measures.
You’ll also have the chance to gain a City and Guilds Level 3 qualification in Energy Awareness - a well-recognised energy advice certification.
This is a valuable opportunity if you’re interested in developing your skills in sustainability, energy efficiency, advice-giving, and working with a diverse range of people.
What would you be responsible for?
• Helping customers reduce their fuel and water bills, and be more energy efficient • Conducting home energy visits and giving advice to customers on how to manage energy bills, use heating controls, access grants and discounts, and reduce energy and water bills • Install basic energy efficiency measures in customers’ home • Deliver face-to-face and telephone advice to customers • Answer queries from customers via email and social media • Help co-ordinate contact with residents, including booking visits, advice workshops, resident events, and sending out energy reports • Attend team and volunteer meetings.
What you need to know:
This role is open to both customers and non-customers of Southern Housing Group.
Training will be given to help you understand our policies and practices. If needed, we’ll also teach you how to use Microsoft Word, Excel, and Outlook.
In addition, depending on your performance and career goals, you may be given more formal, certified training.
Skills and experience needed:
• Basic IT Skills, including MS Word, Excel, and email • Motivated and outgoing • Good communication skills • Good listening skills and the ability to communicate with a wide range of people, both individually and in groups • Ability to be objective and work within professional boundaries • An awareness of the difficulties faced by those who are socially isolated and vulnerable, and/or have special needs • Ability to be understanding and sensitive • Punctual and reliable