Location: London / Barking / Ashford / Theale / Horsham / Isle of Wight Times: One to three days a week, for 7 to 21 hours. Flexible hours.
About this role:
We’re looking for motivated and outgoing volunteers to work alongside our Home Energy Advice Team to help reduce fuel poverty. You’ll be visiting our customers at their homes to give them advice on managing their utility bills, using heating systems efficiently, applying for energy grants and discounts, and using simple energy saving measures.
You’ll also have the chance to gain a City and Guilds Level 3 qualification in Energy Awareness - a well-recognised energy advice certification.
This is a valuable opportunity if you’re interested in developing your skills in sustainability, energy efficiency, advice-giving, and working with a diverse range of people.
What you'll be responsible for:
Helping customers reduce their fuel and water bills, and be more energy efficient
Conducting home energy visits and giving advice to customers on how to manage energy bills, use heating controls, access grants and discounts, and reduce energy and water bills
Install basic energy efficiency measures in customers’ home
Deliver face-to-face and telephone advice to customers
Answer queries from customers via email and social media
Help co-ordinate contact with residents, including booking visits, advice workshops, resident events, and sending out energy reports
Attend team and volunteer meetings
What you need to know:
This role is open to both customers and non-customers of Southern Housing Group.
Training will be given to help you understand our policies and practices. If needed, we’ll also teach you how to use Microsoft Word, Excel, and Outlook.
In addition, depending on your performance and career goals, you may be given more formal, certified training.
Skills and experience needed:
Basic IT Skills, including MS Word, Excel, and email
Motivated and outgoing
Good communication skills
Good listening skills and the ability to communicate with a wide range of people, both individually and in groups
Ability to be objective and work within professional boundaries
An awareness of the difficulties faced by those who are socially isolated and vulnerable, and/or have special needs